FAQs

Do you accept personalised order?

Sure. We accept personalised orders.

Contact Us and make a request for personalised order. We’ll get back to you to ask some details and requirements.

Can you send my order as a gift package?

Sorry, we cannot gift-wrap your order as a gift, or include any personalised message.

How Long Will It Take For My Order To Arrive?

It depends on the date of your orders. Our products are made-to-order. Orders made on business days will be processed in the same day, while orders made on the weekend will be processed in the next business day. All orders typically need up to three business days for printing and packaging before it get ready to be shipped. Delivery typically takes no longer than twelve working days delivery after manifested (not from the date of your order). Please also note that delivery dates are not guaranteed and may include extra transit time because of unforeseen delays.

My Tracking Code Can’t Be Tracked. Why?

All tracking codes provided may not be immediately traceable. Please allows a few moments for tracking code to be live and traceable.

My Package Never Arrived!

It could happen because of several reasons: the destination address is wrong, or the customers didn’t answer phone calls from courier, or the courier cannot reach customer’s address. All undelivered packages will be returned to us. We will contact all customers of undelivered packages to arrange a reshipment.

We recommend customers to fill out phone numbers on purchases. Phone numbers will be used for delivery purposes only. We promise we won’t sell, trade, or using phone numbers for marketing purposes.